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Main Content

Terms and conditions

SUMMARY

Identification

Terms and conditions of objects

Sales particulars stays "Stages Ultra- Trail"

Terms and Conditions of Travel and Tour

IDENTIFICATION

Name: WAA - WHAT AN ADVENTURE

Social capital : € 50,000

Registered office: 51 - 53 rue du Docteur Blanche

ZIP Code: 75016

City: PARIS

Country: France

E -mail: contact@waa-ultra.com

Website: http://www.waa-ultra.com


Intra -community VAT : FR26504009515

Siret : 504 009 515 000 25

Travel Agency No. 075 0029 08 license

Registration ASSET FRANCE : IM9212064

RCS Paris 504009515 - APE : 7911Z

RCP : HISCOX 75002 Paris - Financial Guarantee : BNP Paris 75009

GENERAL CONDITIONS OF SALE ITEMS

1 - Acceptance of Terms

The customer acknowledges , at the time of ordering, conditions of sale stated here and accept them without reservation. These general conditions of sale govern the contractual relationship between the company and client WAA , both parties accepting them without reservation . These terms and conditions shall prevail over all other conditions contained in any other document , unless prior express written consent. All orders placed with the company WAA commands are for the personal use of customers, clients or recipients of the products avoiding any partial or complete products .

2 - Price

The company WAA reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order entry (subject to availability).
The products remain the property of WAA until full payment.
The prices of our products are indicated in Euros. The prices indicated on the product pages are expressed inclusive of all taxes and VAT for France but do not include transportation costs. When ordering via the Internet, the total price stated in the order confirmation includes the price of products, handling, packaging and storage of goods, and transportation costs .
In case of delivery to a country other than France , the recipient of the order will be considered the importer of the products concerned. For shipments outside the European Union, any taxes ( local VAT , Customs or import) will be charged to the arrival of parcels to and remain the responsibility of the recipient. These rights are not be the responsibility of the company WAA . We advise the recipient, in case of doubt , to learn about these issues with the relevant local authorities .

3 - Order

Exclusively on the Internet : http://www.waa-ultra.com
The automatic registration systems are considered transmitted over the Internet as proof of the nature, content and date of the order. The company WAA confirms the acceptance of the purchase order to the email address it will be communicated . The company WAA reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order .

4 - Availability

In case of temporary unavailability , the company WAA reserves a period of one additional week for order processing . In case of permanent unavailability of product after placing an order , the buyer will be notified by email or by phone articles out . The buyer will then work week ( excluding weekends and holidays) to request the cancellation or exchange of the order by contacting our customer service: contact@waaultraequipement.com
After this period, if no application was found on his part, the order will be sent with the available items and only those items will be charged .

5 - Delivery

Products will be sent to the delivery address that the buyer provided during the ordering process. In case of error in the delivery address , the seller can not be held responsible for the impossibility in which he could deliver the product.

Participation in shipping means TTC. The possible delays do not entitle the buyer to claim damages. Deliveries to EU countries are conducted by mail Colissimo Europe or any other means of transport monitoring . Non-EU deliveries are made by international postal services. In case of defects , the buyer has the right to return under the conditions provided in this document.
For reasons of availability , an order can be delivered in several times to the customer . The customer only pays for one delivery . If the customer wishes 2 places of delivery, place 2 orders , with delivery charge .

6 - Payment

Regulation of purchases is made only by credit card.

7 - Secure payment

Our site is the subject of one of the most successful at present security systems , universal SSL encryption . No. credit card entered is only known by our bank . It does not pass through the server .
The order validated by the customer will be considered effective only when the payment centers concerned have given their consent. In case of refusal , the order will be automatically canceled and the customer notified by email .

8 - Satisfied ( e) or refunded ( e)

A - The buyer has 7 days from the delivery of the order (in accordance with the laws derived from the Consumer Code , Articles L 121-16 ) to return any product that does not suit .

B - The buyer can either exchange the product or a refund while the recipient can either exchange the product or request a refund of the buyer.

This right applies to defective or nonconforming products to his order . However, we can take :

Items returned incomplete , damaged or soiled by the customer ,
Undelivered items with their labels intact in their original packaging (if present),
Parcels for which no element allowing to identify the sender ( order # , name, address, telephone number ) elements that will write on plain paper in support of the product returned.

The return shipping costs will be borne by the sender will send the products to the following address: 
IGL - WAA - 2 Impasse de la gare 88230 FRAIZE.

The return of the products will result in a credit equal to the purchase price of the product (s) purchased. The credit does not include any costs of delivery and / or gift package.
From the processing of your return , we will email you or call you to inform you of the amount you have.

The buyer will then have the opportunity to use this have to exchange products or refund. No sending back against refund will be accepted, whatever the reason.

C - In case of exchange on the size , the buyer must return the item to exchange with a check of € 6 ( Metropolitan France ) corresponding to the Rates of return of the exchanged item .

9 - Customer Service

For information or questions, our customer service is at your disposal:
By email
contact@waa-ultra.com

10 - Intellectual Property

All texts, comments, works, illustrations and images reproduced in the shop site http://www.waaultraequipment.com are reserved under copyright as well as intellectual property and for the world. For this reason and in accordance with the Code of Intellectual Property, only use for private use is accepted subject to different and more restrictive provisions of the Code of Intellectual Property. Any other use constitutes infringement and is punishable under the Intellectual Property without prior permission of WAA .

11 - Liability

The products conform to the French legislation. The responsibility of society WAA can not be held in case of non compliance with the legislation of the country where the goods are delivered . It is up to the buyer to check with local authorities the possibilities of importation or use of the products or services it intends to order.
The photographs and texts illustrating the products presented are not contractual . Accordingly, the liability of the company WAA can not be engaged in case of error in any of these photographs or one of these texts.
WAA society can not be held liable for breach of contract in case of stock shortage or unavailability , force majeure , disruption or total or partial strike of postal services and means of transport and / or communications to strike , flood, fire . The company WAA shall not be liable for all damages because of this, operating loss, loss of profit, loss of opportunity, damages or expenses.

12 - Applicable law disputes

Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute , the customer should first contact the company to obtain an amicable solution.
This contract is subject to French law. The language of this contract is the French language. In case of dispute the courts of Paris shall have exclusive jurisdiction .
WAA society can not be held liable for damages of any kind , whether tangible or intangible property, which could result from a malfunction or improper use of products sold . The responsibility of society WAA will in any event, exceed the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products. In all cases the company WAA can not be held responsible for non- compliance with regulations and laws in force in the receiving country , the liability is always limited to the value of the product in question, value at the date of sale and with no possibility of appeal to the brand or manufacturer of the product.

13 - Personal information

WAA Company undertakes not to disclose to third parties the information provided by buyers and visitors to the site. These are confidential. They will be used by its internal services only for order processing and to reinforce and personalize the communication including letters / emails and information through the customization of the site according to the preferences of the users.
This article shall not prevent the sale or transfer of business to a third party.
Under the Data Protection Act of 6 January 1978, the buyer has a right of access , rectification and opposition to personal data relating to :

WAA , 51 - 53 rue du Docteur Blanche 75016 PARIS CNIL 1508271 .

To do this, simply make the request via email or by mail, indicating the email address, name and address.

SPECIAL CONDITIONS OF SALE HOLIDAY " ULTRA -TRAIL COURSES "

The agency WAA defines its conditions of sale (CPV) depending on the specifics of its internship programs Trail. All reservations and payment related to one of these stages involves their acceptance.

1 - REGISTRATION AND PAYMENT
 

1.1 . registration

You can register for our courses by phone at 01 47 05 02 58 or via our Internet http://www.waaultraequipment.com site. Your registration is final receipt of the registration form (BI) completed, dated and signed. Booking implies acceptance of the general conditions. Registration for our Ultra- Trail courses are not open to minors.
 

1.2 Terms of payment, as appropriate:

a) To register via our website:

Total Payment is made by credit card ( payment system 100% secure).

b) To register by phone :

a 50% deposit can be paid by check or bank transfer for bookings made more than 60 days before departure, and the balance must be paid no later than 60 days before departure. For bookings made within 60 days of departure, the full price must be paid .

For payment , an invoice will be sent no later than 15 days following any receipt .

Any delay in the payment of a balance will be considered a cancellation which will be applied for cancellation charges specified in Article 4.

Premium travel insurance given by WAA is payable at time of registration.

Pursuant to art . L 121-20-4 of the Consumer Code , you do not have a withdrawal period from the control travel services through our site. In case of difficulty , the WAA agency is at your disposal.

2 - Formalities ADMINISTRATIVE AND HEALTH:

Before applying, it is up to each participant to ensure that it is in possession of a passport or a national identity card ( NIC) valid , to be used ( e ) to perform the intended voyage and any other documents (visa, ETSA authorization , permission to leave the country ... ) if applicable .

The agency WAA information in its travel offer information on customs and health formalities applicable to French nationals . People of other nationalities should inquire and learn , before enrolling and make their journey on the administrative and health formalities with the relevant consulates and embassies . The agency WAA will not, under any circumstances , be liable for the consequences of failure by the passenger to the police, customs and health before or during travel regulations (eg loss of identity papers and / or notes airplane ... ) .

3 - PHYSICAL FITNESS:

For all sports trips , the participant must ensure that his physical condition is suitable for sports planned stay , so it is strongly recommended to consult a doctor. The agency WAA can not be held responsible for any physical deficiency revealed during the trip . In case of physical failure of a participant during the training , support personnel , professionals graduates mountain reserves the right to decide if he can continue the program or not . The agency WAA reserves the right not to accept a participant does not meet the criteria for specified levels as an indication in the description of our courses .

4 - SECURITY:

Each participant must read the safety instructions issued by local authorities and travel recommendations made by the Ministry of Foreign Affairs on the site: www.diplomatie.gouv.fr and respect . This information may change until the date of departure , it is strongly advised to consult regularly.

5 - SIZE OF GROUPS:

The maximum group size for our courses is limited to 20 people.

Departures are guaranteed therefore a minimum of 5 participants are registered.

6 - SPECIAL RULES OF OUR COURSES

Only the services mentioned on the technical description of our courses accessible on the Internet or sent by email http://www.waaultraequipment.com site are considered contractual .

The coaching staff selected by WAA or its partners ( mountain guide or medium mountain ) to accompany the group of travelers is the sole judge during the course of making or changing the program provided for in order to ensure the passenger safety and smooth journey and to deal with unforeseen circumstances .

7 - CANCELLATION AND AMENDMENT:

7.1 Cancellation by the participant:

If you are obliged to cancel your trip , you should immediately inform the agency WAA by any written acknowledgment means ( mail, email, fax ) and your insurance company , and soon the occurrence of the event giving rise to such cancellation.

This is the date of receipt of the written will be considered the date of cancellation billing cancellation fees.

Whatever the reason for cancellation , the following scale of charges will apply , based on the date of cancellation :

More than 60 days before departure: 50 € fee
60 to 45 days before departure: 50% of the holiday price
44 to 21 days before departure: 75% of the holiday price
Less than 21 days before departure : 100% of the holiday price
In case of no show the course : 100% of the holiday price

If the insurance has been canceled , the cancellation does not release the full payment of the trip; any refund procedure by insurance can not be initiated at this condition, and the cancellation fee charged by the agency WAA will be covered by insurance after acceptance of your application .

When multiple clients are on the same Registration Form and one of them cancels his trip, the cancellation fee shall be charged on sums received by WAA , regardless of the person making the payment . In case of cancellation for any reason whatsoever, external costs in the subscribed WAA incurred by the customer such as travel, transportation costs to the place of departure of the trip and return home , costs of obtaining visas, travel documents , costs of vaccination can not be any refund .

7.2 Assignment of Contract:

The client lying obliged to cancel his participation in one of our courses , may transfer the booking contract to a third party , subject to the appropriate level of the transferee. In case of transfer of the contract, the customer is obliged to inform WAA later than 7 days before departure by registered letter with acknowledgment of receipt. In any event , the transferor and the transferee are jointly liable for the payment of the price.

7.3 Trip Interruption :

Any course interrupted by participant's decision ( for reasons of health , level, or other) is not subject to any refund by WAA services not used. The additional costs incurred thereby by the participant will not be refunded . Following a medical repatriation assistance participant, the unused services can be reimbursed by the cancellation insurance , under the terms of contract signed .

7.4 Cancellation or modification by WAA :

cancellation:

We can exceptionally be forced to cancel a course if the minimum number of 5 participants is not reached . This decision will be communicated no later than 21 days before the date originally scheduled departure . An alternative may be offered to you . In case the proposed alternatives do not suit you , your payments will be fully refunded , without further compensation. All external costs in living expenses incurred by you are your responsibility ( transport costs , hotel, equipment needed to travel ... ) .

Other causes cancellation related to local at risk ( political, health , weather, natural disasters , etc. . ) Can occur at any time . In all these cases , registrants are fully reimbursed , but can not claim any compensation .

Change of plans :

Events outside WAA may impose before departure or a change in the travel conditions of the contract. In this case, each participant is informed by WAA as soon as possible . During the trip, program changes (dates, times, routes , coaching , accommodation, etc. . ) May occur because of organizational difficulties or security reasons or force majeure. Participants can not then in any case entitled to a refund or compensation.

Trip Interruption :

Any trip interruption decision guide for legitimate reasons ( security level , or force majeure ) is not subject to any refund by WAA unused services or any compensation.

8 - CANCELLATION INSURANCE AND ASSISTANCE

It is highly recommended to take a multi-hazard warranty, covering in particular the costs in case of cancellation , assistance and repatriation during the trip , medical expenses , theft of luggage, etc. .
WAA offers its clients a comprehensive insurance when registering for a course , he should subscribe the same time as the trip or stay.

9 - RESPONSIBILITY :

According to the Tourism Code , WAA is insured Professional Liability with Hiscox ( HA RCP0079592 contract ) . However, the responsibility of WAA is not a substitute for individual liability which each participant must hold .

Responsibility and risks :

Accordance with the provisions of Article L. 211-17 of the Tourism Code , responsibility for WAA can not be held liable for non-performance or improper performance of the contract is attributable to the buyer, to an unforeseeable and insurmountable third party unconnected with the provision of the services the contract is a case of force majeure. Thus, the responsibility of WAA particular, can not be held liable for :

Failure to provide administrative and health in good standing documents;
wars , political unrest, strikes, technical problems , bad weather, congestion of airspace , including delay for security reasons , breakdown, theft loss , delay or damage to baggage and other effects, orders of an administrative authority , etc. .

In addition, given the particular nature of our courses Trail :

WAA can not be responsible for the negligence of an individual or more participant (s) and reserves the right to exclude at any time , one or more participant (s) whose behavior endangers the safety of group or well- being, without any compensation being due to the participant .
During the trip, program changes related to organizational difficulties or decided for security reasons or force majeure may occur. They do not engage the responsibility of WAA . Participants are not entitled to reimbursement or indemnity , particularly because of the change in the duration of the trip originally planned or delay an air stop , etc. . Any additional costs (taxes, hotel , parking, repurchase of transport ...) will be borne by the participant.

Luggage:
Each participant is required to ensure the presence of luggage in organizing transfers.
For trips involving flights , the airline is only responsible for damage, theft, loss or delay of baggage entrusted . It is with that carrier , you must report the incident as quickly as possible.

10 - DISPUTES

Any claim relating to travel must be sent by the client to the agency WAA - 51 / 53 rue du Docteur Blanche 75016 PARIS - by registered letter with acknowledgment of receipt within 21 days after the date of return , accompanied by all supporting documents .

Subject to the quality of the applicant , any challenge is the sole responsibility of the Commercial Court of Nanterre.

11 - PERSONAL INFORMATION / CNIL

Accordance with the law n ° 78-17 of 6 January 1978, you have a right to access, modify , rectify and delete your personal data WAA collected by contacting WAA , 51 - 53 rue du Docteur Blanche, 75016 PARIS.

Special Conditions updated on 20/06/2013

S.A.R.L What An Adventure with a capital of € 50,000

51 - 53 rue du Docteur Blanche, 75016 PARIS

Tel: 01 47 05 02 58 - Fax: 01 47 05 24 22

contact@waa-ultra.com


 

Travel Agency License: 075 08 0029

Registration ASSET FRANCE : IM9212064

RCS Paris 504009515 - APE : 7911Z

VAT: FR26504009515

N ° SIRET: 50400951500025

RCP : HISCOX Paris 75002

Financial Guarantee : BNP Paris 75009

TERMS OF RESIDENCE AND TRAVEL

The GENERAL CONDITIONS OF SALE are those of Decree No. 94490 of 15 June 1994 made under section 31 of Act No. 92645 of 13 July 1992 laying down the conditions for conducting activities related to the organization and the sale of travel or accommodation . They must appear on the back of the registration form provided by the travel agent .

Art . 95 . - Subject to the exclusions specified in the second paragraph (a and b ) of Article 14 of the Law of 13 July 1992, any offer and sale of travel services or stays result in the delivery of appropriate documents that meet the rules defined by this title. In case of sale of airline tickets or tickets on regular not accompanied by benefits related thereto , the seller delivers to the buyer one or more tickets for the entire trip issued by the carrier or under responsibility. In the case of transport demand, the name and address of the carrier on whose behalf the tickets are issued , must be mentioned. Separate the various elements of the same tourist package price does not relieve the seller of his obligations made by this title.

Art . 96 . - Prior to the conclusion of the contract and on the basis of a written document bearing his name , address and an indication of its administrative authorization holder , the seller must provide the consumer with information on prices , dates and other components of the services provided during the journey or stay, such as : 1. Destination, means, characteristics and categories of transport used; 2 . The accommodation, its location, level of comfort and main characteristics, its certification and tourism classification corresponding to the regulations or practices of the host country fashion 3. Meals provided 4. The description of the itinerary is a circuit 5. The administrative and health formalities in case , including border crossing and their times of completion 6. The visits, excursions and other services included in the package or available at an extra charge 7. The minimum or maximum group size for the journey or stay and, if the journey or holiday is subject to a minimum number of participants, the deadline for informing the consumer in case of trip cancellation or stay , this date can not be set at less than twenty-one days before departure 8. The amount or percentage of the price to be paid as a deposit on the contract and the payment schedule for the balance 9. The terms of price adjustment as provided in the contract under section 100 of this Decree; 10. Cancellation of a contractual nature 11. Cancellation defined in Articles 101, 102 and 103 below. 12 . The details of the risks covered and the amount of cover under the insurance contract covering the consequences of the professional liability of travel agencies and civil liability of associations and nonprofits and local tourist organizations ; 13 . Information on the optional conclusion of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks , including repatriation in case of accident or illness.

Art . 97 . - Prior information to the consumer binds the seller, unless therein seller has expressly reserved the right to modify certain elements . The seller must , in this case, clearly indicate to what extent these changes may occur and what elements . In any event, changes to the prior information must be communicated in writing to the consumer before the contract is concluded .

Art . 98 . - The contract between the seller and the buyer must be in writing, in duplicate , one of which is delivered to the purchaser, and signed by both parties . It must include the following clauses :

1 . The name and address of the seller , its guarantor and insurer and the name and address of the organizer;

2 . The destination or destinations of the trip and , in case of a holiday split into different periods and their dates ;

3 . The means, characteristics and categories of transport used, the dates, times and places of departure and return;

4 . The type of accommodation , its location, level of comfort and main characteristics, tourist classification under the regulations or customs of the host country ;

5 . The number of meals provided;

6 . The itinerary is a circuit;

7 . The visits, excursions or other services included in the total price of the trip or stay;

8 . The total price of services invoiced and an indication of any revision of the billing under the provisions of section 100 below;

9 . The indication , if appropriate , fees or taxes for certain services such as landing, embarkation or disembarkation fees at ports and airports , tourist taxes when they are not included in the price or the services provided ;

10 . The timing and mode of payment of the price , in any event , the last payment made by the buyer can not be less than 30 % of the price of the journey or holiday and must be made upon delivery of documents to the trip or stay;

11 . Special conditions requested by the buyer and accepted by the seller;

12 . The manner in which the purchaser may make the seller a claim for non-performance or improper performance of the contract, which complaint must be addressed as soon as possible by registered letter with acknowledgment letter to the seller , and notified in writing , possibly to the tour and the service provider concerned;

13 . The deadline for informing the buyer in case of cancellation of the trip or stay by the seller in the event that the journey or stay is subject to a minimum number of participants, in accordance with the 7th Article 96 above;

14 . Cancellation of a contractual nature ;

15 . Cancellation policy provided for in Articles 101, 102 and 103 below;

16 . The details of the risks covered and the amounts guaranteed under the insurance contract covering the consequences of the professional liability of the seller;

17 . Particulars of the insurance contract covering the consequences of certain cases of cancellation by the buyer (policy number and name of the insurer ) and those concerning the assistance contract covering certain specific risks , including repatriation in case of accident or illness: in this case , the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded ;

18 . The deadline for informing the seller in case of transfer of the contract by the buyer;

19 . The commitment to provide , in writing, to the buyer, at least ten days before the scheduled date of departure, the following information: a) The name, address and telephone number of the seller's local representative or failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in case of difficulty, or , failing that, the telephone number to urgently establish a contact with the seller b ) for travel and holidays for minors abroad, a telephone number and an address to establish a direct contact with the child or the person 's place of residence .

Art . 99 . - The buyer may transfer the contract to a transferee who fulfills the same conditions as him to make the trip or stay, as long as the contract has no effect . Unless more favorably stipulated to the transferor, it is obliged to inform the seller of his decision by registered letter with acknowledgment of receipt within seven days before the start of the trip. When it comes to a cruise, this period is extended to fifteen days. This transfer is subject, in any case , prior authorization of the seller.

Art . 100 . - Where the contract contains an express right to revise prices within the limits laid down in Article 19 of the Law of 13 July 1992, it must state the precise calculation methods , both upside and downside price variations , including the costs of transport and related taxes , the currency or currencies that may affect the price of the trip or stay , the share price at which the variation applies , the course the currency or currencies used as a reference when setting the price in the contract.

Art . 101 . - If before the start of the buyer, the seller is forced to make a change to one of the essential elements of the contract such as a significant increase in price, the buyer may, without prejudice to recourse in redress possibly incurred damages, and after having been informed by the seller by registered letter with acknowledgment of receipt: - either cancel the contract and obtain immediate reimbursement of the sums paid - or accept the modification or the replacement journey offered by the Rating: an addendum to the contract specifying the changes made is then signed by both parties : any reduction in price will be deducted from any amounts remaining due by the buyer , and if the payment already made by the latter exceeds the price of the modified service , the overpayment must be returned before the date of departure.

Art . 102 . - In the case provided for in Article 21 of the Law of 13 July 1992, when, before the departure of the purchaser , the seller cancels the trip or stay , he must inform the buyer by registered letter with acknowledgment of reception: the purchaser, without prejudice to recourse in redress of possibly incurred damages, obtains from the seller immediate reimbursement without penalty paid: the buyer receives , in this case , compensation at least equal to the penalty that he would have paid if the cancellation was due to him that day. The provisions of this article do not in any way prevent the conclusion of an amicable agreement for acceptance by the purchaser , or a trip offered by the seller stay substitution.

Art . 103 . - When, after the departure of the purchaser , the seller is unable to provide a major part of the services under the contract , representing a significant percentage of the price paid by the buyer , the seller must immediately take the following steps without prejudice to recourse in redress of possibly incurred damages - either offer services in lieu of benefits provided , bearing any extra cost , and if the services accepted by the buyer are of inferior quality, the seller shall refund as soon as return the price difference - or, if it can not offer replacement services or if they are rejected by the buyer for valid reasons , provide the buyer , at no additional cost , securities to ensure his return in conditions that may be considered equivalent to the place of departure or to another place accepted by both parties .
 

The terms and conditions set forth above do not relieve the traveler be aware of any special conditions of the tour , the conditions under which it also requires .

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