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Shipping, Return and Refund Policy

Thank you for shopping at waa-ultra. Below are a few answers related with questions you may have about shipping and returns.

Shipping Policy

Last updated: May 12, 2020

When will I receive my order?

Most purchases shipped from our warehouses will arrive within 4-5 business days. If there is a delay, we will notify you by email. We ship with FedEx or USPS First Class and Priority Mail. In most cases, your order will be delivered within 3 business days.

What are you shipping charges?

US Continental and Canada: shipping and return are on us for order $150 and over. Customers will be responsible for the cost and risk of returning the goods to us for order under $150. Please note that WAA is not responsible for any customs fees.

Alaska, Hawai, Puerto Rico and International: we charge a $35 flat rate for shipping. Customers will be responsible for shipping cost coverage for returns. Please note that WAA is not responsible for any customs fees.

Do you offer international shipping?

Yes. We charge a $35 flat rate for international shipping. Customers will be responsible for shipping cost coverage for returns. Please note that WAA is not responsible for any customs fees.

Return and Refund Policy

Last updated: May 12, 2020

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either « the Company »; « We »; « Us »; « Our » in this Agreement) refers to Kingsway US Inc, dba WAA, 501 E 74th Street, NY 10021.

Service refers to the Website.

Website refers to waa-ultra, accessible from « www.waa-ultra.com ».

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 15 days without giving any reason for doing so. The deadline for cancelling an Order is 15 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: hello@waa-ultra.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 15 days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

Except for the cost associated with US Continental and Canada orders over $150 USD, You are responsible for the cost and risk of returning the Goods to Us. We are not responsible for any customs fees. You should send the Goods and Order Receipt at the following address:

WAA C/O

Wetsuit Wearhouse

400 S Conococheague St,

Williamsport, MD 21795

USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: hello@waa-ultra.com.

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