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Terms and conditions



Terms and conditions of objects



Social capital : € 50,000

Registered office: 145 Rue de Courcelles

ZIP Code: 75017


Country: France

E -mail:


Intra -community VAT : FR26504009515

Siret : 504 009 515 000 25

Travel Agency No. 075 0029 08 license

Registration ASSET FRANCE : IM9212064

RCS Paris 504009515 - APE : 7911Z

RCP : HISCOX 75002 Paris - Financial Guarantee : BNP Paris 75009


1 - Acceptance of Terms

The customer acknowledges , at the time of ordering, conditions of sale stated here and accept them without reservation. These general conditions of sale govern the contractual relationship between the company and client WAA , both parties accepting them without reservation . These terms and conditions shall prevail over all other conditions contained in any other document , unless prior express written consent. All orders placed with the company WAA commands are for the personal use of customers, clients or recipients of the products avoiding any partial or complete products .

2 - Price

The company WAA reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order entry (subject to availability).
The products remain the property of WAA until full payment.
The prices of our products are indicated in Euros. The prices indicated on the product pages are expressed inclusive of all taxes and VAT for France but do not include transportation costs. When ordering via the Internet, the total price stated in the order confirmation includes the price of products, handling, packaging and storage of goods, and transportation costs .
In case of delivery to a country other than France , the recipient of the order will be considered the importer of the products concerned. For shipments outside the European Union, any taxes ( local VAT , Customs or import) will be charged to the arrival of parcels to and remain the responsibility of the recipient. These rights are not be the responsibility of the company WAA . We advise the recipient, in case of doubt , to learn about these issues with the relevant local authorities .

3 - Order

Exclusively on the Internet :
The automatic registration systems are considered transmitted over the Internet as proof of the nature, content and date of the order. The company WAA confirms the acceptance of the purchase order to the email address it will be communicated . The company WAA reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order .

4 - Availability

In case of temporary unavailability , the company WAA reserves a period of one additional week for order processing . In case of permanent unavailability of product after placing an order , the buyer will be notified by email or by phone articles out . The buyer will then work week ( excluding weekends and holidays) to request the cancellation or exchange of the order by contacting our customer service:
After this period, if no application was found on his part, the order will be sent with the available items and only those items will be charged .

5 - Delivery

Products will be sent to the delivery address that the buyer provided during the ordering process. In case of error in the delivery address , the seller can not be held responsible for the impossibility in which he could deliver the product.

Participation in shipping means TTC. The possible delays do not entitle the buyer to claim damages. Deliveries to EU countries are conducted by mail Colissimo Europe or any other means of transport monitoring . Non-EU deliveries are made by international postal services. In case of defects , the buyer has the right to return under the conditions provided in this document.
For reasons of availability , an order can be delivered in several times to the customer . The customer only pays for one delivery . If the customer wishes 2 places of delivery, place 2 orders , with delivery charge .

6 - Payment

Regulation of purchases is made only by credit card.

7 - Secure payment

Our site is the subject of one of the most successful at present security systems , universal SSL encryption . No. credit card entered is only known by our bank . It does not pass through the server .
The order validated by the customer will be considered effective only when the payment centers concerned have given their consent. In case of refusal , the order will be automatically canceled and the customer notified by email .

8 - Satisfied ( e) or refunded ( e)

A - The buyer has 7 days from the delivery of the order (in accordance with the laws derived from the Consumer Code , Articles L 121-16 ) to return any product that does not suit .

B - The buyer can either exchange the product or a refund while the recipient can either exchange the product or request a refund of the buyer.

This right applies to defective or nonconforming products to his order . However, we can take :

Items returned incomplete , damaged or soiled by the customer ,
Undelivered items with their labels intact in their original packaging (if present),
Parcels for which no element allowing to identify the sender ( order # , name, address, telephone number ) elements that will write on plain paper in support of the product returned.

The return shipping costs will be borne by the sender will send the products to the following address: 
IGL - WAA, 10 rue Gustave Eiffel, 91070 BONDOUFLE, France.

The return of the products will result in a credit equal to the purchase price of the product (s) purchased. The credit does not include any costs of delivery and / or gift package.
From the processing of your return , we will email you or call you to inform you of the amount you have.

The buyer will then have the opportunity to use this have to exchange products or refund. No sending back against refund will be accepted, whatever the reason.

C - In case of exchange on the size , the buyer must return the item to exchange it ( Metropolitan France ).

9 - Customer Service

For information or questions, our customer service is at your disposal:
By email

10 - Intellectual Property

All texts, comments, works, illustrations and images reproduced in the shop site are reserved under copyright as well as intellectual property and for the world. For this reason and in accordance with the Code of Intellectual Property, only use for private use is accepted subject to different and more restrictive provisions of the Code of Intellectual Property. Any other use constitutes infringement and is punishable under the Intellectual Property without prior permission of WAA .

11 - Liability

The products conform to the French legislation. The responsibility of society WAA can not be held in case of non compliance with the legislation of the country where the goods are delivered . It is up to the buyer to check with local authorities the possibilities of importation or use of the products or services it intends to order.
The photographs and texts illustrating the products presented are not contractual . Accordingly, the liability of the company WAA can not be engaged in case of error in any of these photographs or one of these texts.
WAA society can not be held liable for breach of contract in case of stock shortage or unavailability , force majeure , disruption or total or partial strike of postal services and means of transport and / or communications to strike , flood, fire . The company WAA shall not be liable for all damages because of this, operating loss, loss of profit, loss of opportunity, damages or expenses.

12 - Applicable law disputes

Claims or disputes will always be received with attentive benevolence, good faith is always presumed in those who took the trouble to explain his situation. In case of dispute , the customer should first contact the company to obtain an amicable solution.
This contract is subject to French law. The language of this contract is the French language. In case of dispute the courts of Paris shall have exclusive jurisdiction .
WAA society can not be held liable for damages of any kind , whether tangible or intangible property, which could result from a malfunction or improper use of products sold . The responsibility of society WAA will in any event, exceed the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in the presentation of products. In all cases the company WAA can not be held responsible for non- compliance with regulations and laws in force in the receiving country , the liability is always limited to the value of the product in question, value at the date of sale and with no possibility of appeal to the brand or manufacturer of the product.

13 - Personal information

WAA Company undertakes not to disclose to third parties the information provided by buyers and visitors to the site. These are confidential. They will be used by its internal services only for order processing and to reinforce and personalize the communication including letters / emails and information through the customization of the site according to the preferences of the users.
This article shall not prevent the sale or transfer of business to a third party.
Under the Data Protection Act of 6 January 1978, the buyer has a right of access , rectification and opposition to personal data relating to :

WAA , 145 Rue de Courcelles 75017 PARIS CNIL 1508271 .

To do this, simply make the request via email or by mail, indicating the email address, name and address.


The agency WAA defines its conditions of sale (CPV) depending on the specifics of its internship programs Trail. All reservations and payment related to one of these stages involves their acceptance.



1.1 . Registration

You can register for our courses via our website Your registration is final receipt of the registration form (BI) completed, dated and signed. Booking implies acceptance of the general conditions. Registration for our Ultra- Trail courses are not open to minors.

1.2 Terms of payment, as appropriate:

a) To register via our website:

Total Payment is made by credit card ( payment system 100% secure). 

For payment , an invoice will be sent no later than 15 days following any receipt .

Any delay in the payment of a balance will be considered a cancellation which will be applied for cancellation charges specified in Article 4.

Premium travel insurance given by WAA is payable at time of registration.

Pursuant to art . L 121-20-4 of the Consumer Code , you do not have a withdrawal period from the control travel services through our site. In case of difficulty , the WAA agency is at your disposal.



Before applying, it is up to each participant to ensure that it is in possession of a passport or a national identity card ( NIC) valid , to be used ( e ) to perform the intended voyage and any other documents (visa, ETSA authorization , permission to leave the country ... ) if applicable .

The agency WAA information in its travel offer information on customs and health formalities applicable to French nationals . People of other nationalities should inquire and learn , before enrolling and make their journey on the administrative and health formalities with the relevant consulates and embassies . The agency WAA will not, under any circumstances , be liable for the consequences of failure by the passenger to the police, customs and health before or during travel regulations (eg loss of identity papers and / or notes airplane ... ) .



For all sports trips , the participant must ensure that his physical condition is suitable for sports planned stay , so it is strongly recommended to consult a doctor. The agency WAA can not be held responsible for any physical deficiency revealed during the trip . In case of physical failure of a participant during the training , support personnel , professionals graduates mountain reserves the right to decide if he can continue the program or not . The agency WAA reserves the right not to accept a participant does not meet the criteria for specified levels as an indication in the description of our courses .



Each participant must read the safety instructions issued by local authorities and travel recommendations made by the Ministry of Foreign Affairs on the site: and respect . This information may change until the date of departure , it is strongly advised to consult regularly.



The maximum group size for our courses is limited to 20 people.

Departures are guaranteed therefore a minimum of 6 participants are registered.



Only the services mentioned on the technical description of our courses accessible on the Internet or sent by email site are considered contractual .

The coaching staff selected by WAA or its partners ( mountain guide or medium mountain ) to accompany the group of travelers is the sole judge during the course of making or changing the program provided for in order to ensure the passenger safety and smooth journey and to deal with unforeseen circumstances .




7.1 Cancellation by the participant:

If you are obliged to cancel your trip , you should immediately inform the agency WAA by any written acknowledgment means ( mail, email, fax ) and your insurance company , and soon the occurrence of the event giving rise to such cancellation.

This is the date of receipt of the written will be considered the date of cancellation billing cancellation fees.

Whatever the reason for cancellation , the following scale of charges will apply , based on the date of cancellation :

More than 60 days before departure: 50 € fee
60 to 45 days before departure: 50% of the holiday price
44 to 21 days before departure: 75% of the holiday price
Less than 21 days before departure : 100% of the holiday price
In case of no show the course : 100% of the holiday price

If the insurance has been canceled , the cancellation does not release the full payment of the trip; any refund procedure by insurance can not be initiated at this condition, and the cancellation fee charged by the agency WAA will be covered by insurance after acceptance of your application .

When multiple clients are on the same Registration Form and one of them cancels his trip, the cancellation fee shall be charged on sums received by WAA , regardless of the person making the payment . In case of cancellation for any reason whatsoever, external costs in the subscribed WAA incurred by the customer such as travel, transportation costs to the place of departure of the trip and return home , costs of obtaining visas, travel documents , costs of vaccination can not be any refund .

7.2 Assignment of Contract:

The client lying obliged to cancel his participation in one of our courses , may transfer the booking contract to a third party , subject to the appropriate level of the transferee. In case of transfer of the contract, the customer is obliged to inform WAA later than 7 days before departure by registered letter with acknowledgment of receipt. In any event , the transferor and the transferee are jointly liable for the payment of the price.

7.3 Trip Interruption :

Any course interrupted by participant's decision ( for reasons of health , level, or other) is not subject to any refund by WAA services not used. The additional costs incurred thereby by the participant will not be refunded . Following a medical repatriation assistance participant, the unused services can be reimbursed by the cancellation insurance , under the terms of contract signed .

7.4 Cancellation or modification by WAA :


We can exceptionally be forced to cancel a course if the minimum number of 5 participants is not reached . This decision will be communicated no later than 21 days before the date originally scheduled departure . An alternative may be offered to you . In case the proposed alternatives do not suit you , your payments will be fully refunded , without further compensation. All external costs in living expenses incurred by you are your responsibility ( transport costs , hotel, equipment needed to travel ... ) .

Other causes cancellation related to local at risk ( political, health , weather, natural disasters , etc. . ) Can occur at any time . In all these cases , registrants are fully reimbursed , but can not claim any compensation .

Change of plans :

Events outside WAA may impose before departure or a change in the travel conditions of the contract. In this case, each participant is informed by WAA as soon as possible . During the trip, program changes (dates, times, routes , coaching , accommodation, etc. . ) May occur because of organizational difficulties or security reasons or force majeure. Participants can not then in any case entitled to a refund or compensation.

Trip Interruption :

Any trip interruption decision guide for legitimate reasons ( security level , or force majeure ) is not subject to any refund by WAA unused services or any compensation.



It is highly recommended to take a multi-hazard warranty, covering in particular the costs in case of cancellation , assistance and repatriation during the trip , medical expenses , theft of luggage, etc. .
WAA offers its clients a comprehensive insurance when registering for a course , he should subscribe the same time as the trip or stay.



According to the Tourism Code , WAA is insured Professional Liability with Hiscox ( HA RCP0079592 contract ) . However, the responsibility of WAA is not a substitute for individual liability which each participant must hold .

Responsibility and risks :

Accordance with the provisions of Article L. 211-17 of the Tourism Code , responsibility for WAA can not be held liable for non-performance or improper performance of the contract is attributable to the buyer, to an unforeseeable and insurmountable third party unconnected with the provision of the services the contract is a case of force majeure. Thus, the responsibility of WAA particular, can not be held liable for :

Failure to provide administrative and health in good standing documents;
wars , political unrest, strikes, technical problems , bad weather, congestion of airspace , including delay for security reasons , breakdown, theft loss , delay or damage to baggage and other effects, orders of an administrative authority , etc. .


In addition, given the particular nature of our courses Trail :

WAA can not be responsible for the negligence of an individual or more participant (s) and reserves the right to exclude at any time , one or more participant (s) whose behavior endangers the safety of group or well- being, without any compensation being due to the participant .
During the trip, program changes related to organizational difficulties or decided for security reasons or force majeure may occur. They do not engage the responsibility of WAA . Participants are not entitled to reimbursement or indemnity , particularly because of the change in the duration of the trip originally planned or delay an air stop , etc. . Any additional costs (taxes, hotel , parking, repurchase of transport ...) will be borne by the participant.

Each participant is required to ensure the presence of luggage in organizing transfers.
For trips involving flights , the airline is only responsible for damage, theft, loss or delay of baggage entrusted . It is with that carrier , you must report the incident as quickly as possible.



Any claim relating to travel must be sent by the client to the agency WAA - 145 Rue de Courcelles 75017 PARIS - by registered letter with acknowledgment of receipt within 21 days after the date of return , accompanied by all supporting documents .

Subject to the quality of the applicant , any challenge is the sole responsibility of the Commercial Court of Nanterre.


Accordance with the law n ° 78-17 of 6 January 1978, you have a right to access, modify , rectify and delete your personal data WAA collected by contacting WAA , 145 Rue de Courcelles , 75017 PARIS.